1. Easy installation, configuration and maintenance
The great
advantage of an IP PBX system is the simplicity of installation and configuration
compared to analog phone systems. Traditional telephone systems often require an
external service that takes the system into operation and keeps it technical
operational, in the VoIP systems, this usually can be taken from the already
existing technicians in the company.
2. Cost savings
Another advantage is the significant cost saving that
an IP PBX system offers. With an IP PBX system, it is very easy to run long
distance and international calls over a VoIP service provider.
3. Less physical lines
The third advantage is the reduction of the
number of physical lines. IP PBX allows direct connection of telephones to the
corporate network. Software phones and CTI clients can be directly installed on any
PC. Thus, the quantity of the installed lines are reduced and so the connection of
telephones simplify considerably.
4. Uniform standards
The fourth major advantage is the
interoperability. IP PBX is based on SIP standards - a unified protocol, which is
used by almost all available software phones, IP PBX systems and VoIP providers. In
comparison, a conventional telephone system requires advanced phones to use new
technical possibilities.
5. New "added value" applications
A further advantage is the
integration of different services: If voice and data networks merge, new,
previously not been possible applications can be offered. A simple and commercially
very interesting example is the Click2Dial feature: A click at a web page link can
make for example a direct telephone connection to the customer of a
company.
6. Increase accessibility
Since VoIP is
possible at almost any phone connection, a person anywhere in the world that has an
Internet connection, can be achieved under the same number. This increases the
accessibility of every sales representative.
7. Flexibility
It is possible to run calls from a PC, laptop or an
organizer only with the according software and a headset. A VoIP-compatible phone
is not absolutely required, an adapter makes almost any device
compatible.
8. Network integration
The VoIP technology can increase
significantly, especially in the area of network integration of the ROI (Return on
Investment). It enables a communication directly from existing systems (e-mail
system, ERP, CM solutions and various database applications) usually in combination
with modern CTI applications such as the uniCommunicator.